One of the most important, if not the most important factor in determining the chances of…
Category: Business
3 Keys To Starting A Small Business
Since the majority of startup small businesses fail, how can you succeed? Before we answer this,…
Customer Service Software – Why Your Online Business Needs It
If you own an e-biz, you may know that one of the most difficult tasks in…
Balancing Customer Service With Cost-Savings Technology
Typical Challenges Consumers Face and the Necessity of Small Businesses Taking Notice It’s happened to all…
Who Decides Good Customer Service?
“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.” Those are the words I…
Small Business Ideas With Low Investment
1. Mobile Shop Business- Mobile Shop: Nowadays everybody is using Mobile Phones, and there are more…
7 Top Tips From the Business Woman of the Bible, Lydia, for Today’s Woman of God
Lydia was one of the most successful business women in the Bible. You will find her…
Customer Service Secrets: Six Secrets of Outstanding Customer Retention
When I was Vice President of Sales for a New York based computer services company, I…
Categories of Ethical Dilemmas in Business
First published in Exchange, the magazine of the Brigham Young University School of Business, the following…
The Importance of Role-Play in Customer Service Training
Many external Customer Services Courses are theoretical, with only a little practical application to the real…