I was party to a discussion once where a supervisor was complaining that she had problems…
Category: Business
Measure Customer Service Quality, Not Just Call Time
The call time report is an often misunderstood customer service call center report. Too many customer…
Top 10 Small Business Bookkeeping Tips
These small business bookkeeping tips will help you get your books up to date and keep…
Proactive Customer Service
History has shown that many companies think of customer service as a reactionary response to a…
Business Ethics In America
In order to fully understand ethics and how they relate to business, one must first define…
Why Litigation Is Nothing More Than A Business Tool – 26 Unbreakable Rules of Litigation!
From Bill Gates at the end of the last century to John D. Rockefeller at the…
Two-Sided Business Cards – The Pros and Cons
Two-sided business cards have their fans and their vigorous opponents. Some people love filling the extra…
Customer Service and Your Authentic Self
We often hear people say that to truly enjoy being a business owner we need to…
The Top 10 Reasons Businesses Succeed
Only one of every 5 businesses makes it to its 5th year, and fewer still make…
Effective Communication Skills A Must For Customer Service Staff
I live in a multi-lingual and multi-cultural environment where various racial groups who together can converse…